Hi Folks, do you work as an Online Community Manager? Do you often receive the negative remarks of some person whom you have not known in a long time? Well you do not have to be a community member to receive negative feedback / response or a comment. You could have subscribed to a site and there you have someone creating a high noise level. You may not know this person. The only connection between you and this person is the Page / Site that you both are on. While sometime the comments 'may' not be 'useful', other times certain comments are necessary to be heard and addressed to.When the comments are directly towards you at a personal level you may tend to re-act a little more strongly. When it is towards your business or brand then you at first step try to plan but yet could have a strong urge to re-act.
There are couple of reasons why people react negatively. Before we re-act to negative comments we need to have a basic understanding towards the human mind set...
This came up in conversation I just had. Don't be afraid. Don't get mad. Have a plan. Take it private. All good advice.
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